At ATPL, we are committed to delivering reliable and professional AC services. The following refund and cancellation policy is designed to ensure transparency and fairness.

Service Booking Cancellation

Customer-Initiated Cancellations

• Customers may cancel a service request up to 12 hours before the scheduled appointment to receive a full refund.

• Cancellations made less than 12 hours prior to the appointment may incur a ₹350 cancellation fee, depending on the service type.

No-Show Policy
If our technician arrives at the service location but is unable to perform the service due to customer unavailability, access issues, or incorrect information, a visit charge may be deducted from any advance payment made.

Rescheduling

• Appointments can be rescheduled free of charge if requested at least 6 hours in advance.

• Rescheduling requests made within 6 hours are subject to availability and may involve a nominal rescheduling fee.

Refunds

Eligibility

• Refunds apply only to prepaid services that were not delivered due to valid reasons such as cancellation by ATPL.

• Partial refunds may be issued if only part of the service could be completed.

Non-Refundable Situations

• Services that have already been completed or are in progress

• Custom installation work where equipment has been opened, used, or modified

• Consumables or spare parts purchased specifically for a job, unless unused and returnable

Processing Time
Approved refunds will be processed within 1–2 business days to the original payment method.

Company-Initiated Cancellations

In rare situations, ATPL reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as technician unavailability, natural disasters, or operational issues. In such cases, customers will be offered a full refund or rescheduling option.